Consultant Standards and Statement of Policies and Procedures – a general term for all basic and key rules to be followed while running a business, which are established by Siberian Wellness and include:
All Company Consultants are obliged to follow Consultant Standards and Statement of Policies and Procedures of the Company. The Company reserves the right to establish and bring into force other rules, standards and inform Consultants about them via official sources of the Company. This information is also duplicated on the Company's website.
- Code of Ethics;
- Rules of Cooperation with the Company.
Consultant Standards and Statement of Policies and Procedures – a general term for all basic and key rules to be followed while running a business, which are established by Siberian Wellness/«Сибирское здоровье» and include:
- Points – are fixed digital indicators, individually stated for the each product.
- The Company is a group of legal entities engaged in the production, promotion, and sales of goods with Siberian Health and/or Siberian Wellness trademarks; accounting for sales of goods to Consultants and Privileged Clients, calculating and providing bonuses to them, calculating and paying remuneration to Consultants; developing and organizing incentive promotions, and motivational programs, Events and activities for Consultants and Privileged Clients.
- The Settlement Center is Siberian Health International, LLC (TIN 5407953006, OGRN 1165476080362), which has exclusive rights to the trademarks Siberian Health, Siberian Wellness, keeps records of registered Privileged Clients and Consultants, calculates their bonuses and remuneration for Consultants, develops incentive promotions and organizes motivational Programs and Events. The Settlement Center is a part of the Company.
- Consultant – a person registered by the Settlement Center who:
• purchases the Company products under the retail sales agreement and gets bonuses upon purchasing;
• recommends goods to others, and gets bonuses for their purchases;
• informs other people about the product range, methods and results of usage;
• recommends other people to become Privileged Clients or Consultants.
• A Consultant with the status of a legal entity, an individual entrepreneur, additionally has the opportunity to conduct activities to build a sales organization and receive remuneration for his/her services.
• A Consultant who has the status of a legal entity, an individual entrepreneur can conduct retail trade in goods through a specialized Store. In this case, the Consultant performs the function of the SIBERIAN WELLNESS Store.
- Bonuses are accruals made to a Consultant, a Privileged Client by a Settlement Center to a bonus account, depending on the volume of goods purchased personally and on their recommendation, which can be used as a discount when purchasing goods. Bonuses also refer to rewards given by the Company for achieving a certain status in a Consultant's business career and rewards given by the Company to winners of bonus Programs.
- The Siberian Wellness brand is a set of trademarks "Siberian Health", Siberian Wellness, as well as visual style, rules and methods of conducting business activities for the sale and promotion of goods developed by the Settlement Center.
- BT 300, BT 500, BT 1000, BT 2500, BT 5000, BT 10 000, BUSINESS PROFI – terms that indicate the status of a Consultant achieved during their business career.
- BUSINESS LEADER, SAPPHIRE BUSINESS LEADER, RUBY BUSINESS LEADER and higher – terms that indicate the status of a Consultant possessing large organizations, as well as their status in business career.
- Bonus account – a virtual account in which the Consultant, Privileged Client accumulates their earned bonuses.
- Mentor’s line – a multilevel organization, consisting of Mentors, registered one after another.
- Brand Literature and Brand Training Materials – official printed materials, audio-, video-, multimedia products designed by the Settlement Center in order to increase sales of products.
- Personal purchase – a purchase, registered in the Settlement Center's system to a Registration number of a Consultant or Privileged Client.
- Personal Volume – personal purchases of the Company products made by a Consultant, a Privileged Client, and registered to their Registration number. Personal volume includes purchases made by Consultant's Privileged Clients. Accounted by points.
- SIBERIAN WELLNESS Store, SW Store is a specialized center for the retail sales of products under the trademark "Siberian Health", Siberian Wellness; for the presentations, workshops, meetings or other activities that contribute to the Consultants’ business support or the promotion of the Company's products; for informing the Clients, Privileged Clients and Consultants of Company's products and promotions or its business information.
- Mentor – Consultant or Privileged Client, who invited a candidate (Consultant or Privileged Client) to cooperate with the Company, registered in the Settlement Center as a Sponsor and provides information support to the involved persons, their training, education and mentoring.
- A Privileged Client is a person who purchases the Settlement Center products under the retail sales agreement and gets bonuses upon personal purchases and who may recommend the Products to other people.
- Compensation Plan is a policy statement developed by the Settlement Center which presupposes conditions, size and payments terms to Consultants, who realize activity of building the Organization, and bonuses for Privileged Clients and Consultants.
- Organization – a set of Privileged Clients, Consultants attracted directly or indirectly by a Consultant to purchase products in SIBERIAN WELLNESS Stores or via E-shop. The Organization of one Consultant may be a part of the Organization of another Consultant.
- Consultant's first line – Consultants and Privileged Clients whose Registration numbers are registered directly under the Registration number of this Consultant.
- Company's website – Company's website on the Internet with the domain name – https://siberianhealth.com. It contains official information about products, promotions and Events, business with Siberian Wellness as well as information about products sold by SIBERIAN WELLNESS Stores and the E-shop, bonuses and remunerations accrued by the Settlement Center, bonuses used by Privileged Clients and Consultants upon the products purchase.
- The Company's E-shop is an Internet site with a domain name https://bg.siberianhealth.com, where Clients, Privileged Clients, Consultants purchase Products.
- Product – biologically active food supplements, as well as food, cosmetic, perfumery products and consumer goods, promotional products and other goods bearing the trademark "Siberian Health" (registered 06.06.2008, trademark certificate No. 352060) and/or the trademark Siberian Wellness (registered 02/19/2019, certificate for trademark No. 699285
- Terms of Confidentiality – rules in regard to the collection, storage, use, distribution, recording and transfer of the personal information, contained in the database of the Settlement Center, including liabilities.
Consultant Standards and Statement of Policies and Procedures – a general term for all basic and key rules to be followed while running a business, which are established by Siberian Wellness and include:
1. Consultants represent the Company. Consultant's image, their professionalism, speech, appearance, ethics shall comply with the high requirements of the Company.
2. A Consultant is aware of Consultant Standards and Statement of Policies and Procedures, and follows them at all times and in all places, in word and in deed.
3. A Consultant is perfectly familiar with the Products, uses it, and can persuasively recommend it to others by personal example.
4. A Consultant delivers the Products in strict accordance with the description given in the official documents of the Company. False claims about effectiveness of products and possible incomes are not acceptable.
5. A Consultant shall not pressure Clients, Privileged Clients and Consultants, respecting their right to make decisions on their own behalf about the value of provided information and cooperation with the Company.
6. A Consultant conducts his/her business to gain profit in such a way that those people with whom he/she cooperates can also make a profit.
7. A Consultant carefully and good-naturedly treats all Consultants, regardless of their status and regardless of whether they are members of his/her Organisation or not.
8. A Consultant strictly follows the rule of Organizations stability preservation – does not undertake internal re-execution.
9. Being a Mentor, a Consultant ensures training and support to the whole Organization and fully encourages Consultants of their line to develop business culture and improve understanding of the Code of Ethics, as an important law of successful business development of the Company.
10. A Consultant recognizes that his/her violation of the Code of Ethics and the Consultant Standards and Statement of Policies and Procedures may lead to termination of registration with the Company.
Rules of Cooperation with the Company
1.1. Any legally capable person who reached the age of majority (hereafter, Applicant) may become a Consultant (Privileged Client).
1.2. Registration with the Company – a voluntary act, that can be carried out by an Applicant only on his/her own only upon applying for Consultant status As a Privileged Client, an Applicant can get registered independently or with the help of the Consultant, who invited him/her to the WELCOME to WELLNESS Program, but only upon voluntary consent of the Applicant. The confirmation of such consent shall be a completed and signed registration form, email or scanned printed document with the personal signature of the Privileged Client, as well as verification of the personal mobile number by methods available on the Company website. Registration made without voluntary consent or verification of the Applicant's personal cell number, which is not confirmed by documents, shall be deemed invalid. Such registration may be annulled by the Company, while the Mentor may be sanctioned in accordance with Clause 20 of the Consultant Standards and Statement of Policies and Procedures.
1.2.1. After an Applicant gets registered in the Company's database, he/she gets an individual Registration number, which can be used by a Consultant or a Privileged Client to access the Personal account on the Company's Website, and on which he/she gets points for personal purchases of the products and purchases made by other persons under his/her recommendation.
1.3.1. An Applicant chooses the status of a Privileged Client or a Consultant and applies for a respective status.
1.3.2. Consultant status is maintained only if Consultant achieves Personal Volume of 100 points each month. If a Consultant fails to make the above-mentioned volume monthly he/she is transferred to the Privileged Client status and falls within the scope of the Privileged Clients terms and conditions (for those who registered with the Company from 01.09.2021).
126.96.36.199. A Consultant's status is maintained only if a Consultant fulfills a Personal Volume of 100 points at least once in four consecutive months. If a Consultant fails to make the above-mentioned volume within 4 consecutive months he/she is transferred to the Privileged Client status and falls within the scope of the Privileged Clients terms and conditions (for those who registered with the Company until 01.09.2021).
1.3.3. After registration, a Privileged Client can change his/her status to a Consultant status via BackOffice on the private Website or at SW Store.
1.4. Consultant's guarantees
1.4.1. Any Applicant registering in the Company information database undertakes the certain obligations, confirms and warrants that during registration with the Company information database and within the period of its validity he/she:
‒ has the right to register in accordance with all Company conditions and the laws applicable within the country of Applicant's residence;
‒ does not conduct any activity which are inconsistent with the Consultant Standards and Statement of Policies and Procedures;
‒ will not inflict any material damage to the Company;
‒ was not terminated earlier due to the violation of the Consultant Standards and Statement of Policies and Procedures;
‒ specified the true personal data in the registration form.
1.5. Registration of the Applicant with the Company's information database
1.5.1. The Company registers an Applicant based on a referral from the existing Mentor and provided that an Applicant has filled out the section about the Mentor in the registration form or has indicated the Mentor in the online application form.
1.5.2. If an Applicant gets registered directly, without a referral, he/she can choose a Mentor from the Mentors database or be registered without specifying a Mentor.
1.5.3. Registration form must be completed by Applicant correctly. If an Applicant made mistake completing the form and, as a result, he/she is assigned to other Mentor's organization or within a different period, the reassessment of commission is not made. An Applicant shall inform the Company about the mistakes and submit a request for the registration form correction in accordance with the Clause 1.7.
1.5.4. At the time of registration, an Applicant shall not have another valid Registration number with the Company, otherwise, the last registration is considered invalid, and the Consultant is subject to the sanctions prescribed by Clause 5.
1.5.5. The Company recommends an Applicant during registration to indicate as a Mentor the name of the person who has first invited him/her to join the Company and told about the business development opportunities. However, taking into account the significance of the Mentor's role in the direct sales business, before the registration is completed the right of final choice is reserved by an Applicant.
1.5.6. In cases when the Applicant's spouse is already registered with the Company's information database, a Mentor shall be chosen according to Clause 2.
1.5.7. The owner and employees of a private enterprise can be registered only for the organization of the Business Leader, who had recommended to open this private enterprise. In case of violation of Clause 1.5.7. The Company is entitled to transfer the Consultant/Privileged Client and his/her team to the Business Leader organization who gave the recommendation to start this private enterprise.
1.6. Denial of registration
1.6.1. The Company reserves the right to refuse to register or re-register an Applicant.
1.6.2. Online registration is possible only if an Applicant has a personal phone number issued in accordance with the laws of the country where the registration is being completed.
1.6.3. If an Applicant does not have a personal phone number, he/she can submit the online registration form available on the Company's Website in other countries.
1.7. Registration form correction
1.7.1. If a Consultant (Privileged Client) made a mistake during registration by specifying a wrong Mentor, the former may request for registration form correction within 30 (thirty) days from the date of registration with the Company, enclosing the written consent of the current Mentor. Amendments will be introduced on the basis of the provided documents.
1.7.2. If a mistake, made during the registration procedure, is detected on the expiry of 30 (thirty) days from the date of Consultant (Privileged Client) registration, it shall be corrected according to the Clause 3.1.
1.7.3. The request for registration form correction and the Mentor's application can be handed over to the Company personally, sent by postal service or via email to the address: firstname.lastname@example.org
2.1. Procedure for registration and activities of spouses
2.1.1. Lawfully married spouses can get registered either under one Registration number or under separate Registration numbers. In this case, the Mentor in this couple is the spouse who first received the Registration number.
2.1.2. A spouse who has received the Registration number is responsible for any activity conducted by the spouse, who does not have a separate Registration number, that is inconsistent with the Consultant Standards and Statement of Policies and Procedures.
2.1.3. The spouses are not entitled to have different Mentors or conduct activities in different organizations.
2.1.4. If two Consultants, each of whom runs a business with the Company in different organizations, get married, then they have the right to keep their Registration numbers and remain in their Organizations or continue their activity within the same Organization, but in this case, the previous Organization remains in the previous Mentors' line.
2.1.5. In case of divorce, only that spouse who owns the Registration number is recognized by the Company as a Consultant and, accordingly, only he/she is entitled to get bonuses, commissions, business tools, and rewards. Any agreements between the divorcing spouses regarding the income from business with the Company ought to be settled by the spouses and with the Company's written consent. In the absence of written consent from the Company, any agreements between divorced spouses regarding the allocation of bonuses, commissions, business income, rewards, or business tools are deemed invalid.
2.1.6. If a person divorces a Company's Consultant, the former has the right to get registered and receive a new Registration number under the same Mentor or with another organization at any time after divorcement.
2.1.7. If a lawfully married couple is registered under the same Registration number, then they are paid bonuses and commissions in a single size, business status is assigned to both spouses simultaneously, honorable distinctions are issued to both, and business tools and awards are also given out to both spouses. A Consultant, qualified as the Business Leader, submits to the Company a recommendation for assigning the status to the Consultant’s spouse of his/her organization, thereby confirming his/her activity.
2.1.8. If spouses are registered under separate Registration numbers, the results of each spouse's activity are counted separately.
3.1. Alteration of a Mentor
3.1.1. A Consultant/Privileged Client, who expressed a desire to change a Mentor shall provide a written application to the Company, enclosing:
– a written consent of all upper Mentors of his/her Organization up to Business Leader inclusive,
– a written consent of a Ruby Business Leader,
– a written consent of a new Mentor.
3.1.2. If a Consultant/Privileged Client alters the Mentor, the entire Organization created by this Consultant/Privileged Client, remains within the same Organization of the first Mentor.
3.1.3. The decision concerning the alteration of a Mentor is made by the Company on a case by case basis.
3.1.4. If the Company considers the presented reasons insufficient, the Company is entitled to refuse a Consultant's request to alter a Mentor in a unilateral manner.
3.2. Organization without a Mentor
In particular cases when Consultants, Privileged Clients and their Organizations were left without a Mentor, the Company may attach them to other Mentors with the consent of both parties and on special conditions.
3.3. The termination of cooperation with the Company
Reasons for termination of cooperation with the Company:
3.3.1. Cancellation of the registration
Registration is automatically canceled if a Consultant or a Privileged Client does not purchase the Products for 4 (four) consecutive months since the registration month. After registration is canceled, a Consultant or a Privileged Client is allowed to re-register at any time for a desired organization and Mentor.
188.8.131.52. If a Consultant/Privileged Client made the purchases at least within one of the first four months, including the registration month, further registration is canceled automatically in the absence of purchases made using his/her Registration number within 6 consecutive months.
3.3.2. Termination of registration initiated by a Consultant or Privileged Client
184.108.40.206. A Consultant/Privileged Client is entitled to terminate the registration at any time by submitting a request to the Company.
220.127.116.11. The Company reviews the application within 10 working days; upon expiration of this period, the registration of the Consultant/Privileged Client is terminated. If such a request is withdrawn before the indicated period, it is considered invalid and the registration remains effective.
3.3.3. Termination of registration initiated by the Company
18.104.22.168. The Company has the right, at its own initiative, to terminate the Consultant's registration without disclosing the reason.
22.214.171.124. The Company notifies this Consultant, his/her Mentor and Organization's Leader about the termination of Consultant's registration by email.
126.96.36.199. In the case of the registration termination initiated by the Company, a Consultant under any name is not allowed to demand any payments and compensations from the Company.
3.4. Consequences of termination of cooperation with the Company
3.4.1. Upon termination of cooperation with the Company for whatever reason, a Consultant shall:
– stop presenting himself/herself as a Company Consultant;
– stop any activity as a Consultant provided for by the Compensation Plan and Consultant Standards and Statement of Policies and Procedures;
– stop using trademarks, brand marks, company names, emblems, logos, and other Company's intellectual property entities.
188.8.131.52. After the cooperation with the Company is terminated for whatever reason, all bonuses accumulated by the Consultant or the Privileged Client on his/her registration number are canceled.
3.4.2. The Consultant who has terminated cooperation with the Company has the right to buy the Products.
3.4.3. If cooperation with the Company is terminated, the Consultant's Organization is transferred to an upline Mentor.
184.108.40.206. If the cooperation with the Company is terminated by a Consultant who has the status of Business Team 10 000 and higher, his/her Organization is transferred to an upline Mentor. The fact of the Organization transfer towards a Mentor is taken into account for the calculation of his/her remuneration, but not for the assignment of qualification status, as well as Platinum and Diamond bonuses.
3.4.4. After the cooperation with the Company is terminated, the Company blocks the Consultant's access to his/her Personal account on the Company's Website.
3.5. Resumption of cooperation with the Company
3.5.1. A Consultant/Privileged Client who has terminated cooperation with the Company in accordance with Clause 3.3.1, can re-register with the Company and get a new Registration number at any time, in any status.
3.5.2. A Consultant who has terminated cooperation with the Company in accordance with Clauses 3.3.2 (on his/her own initiative) or 3.3.3 (on the Company initiative) is entitled to register with the Company in any status and in any Organization after 6 months from the month of the termination of cooperation under the previous Registration number.
220.127.116.11. The spouse of a Consultant who has terminated cooperation with the Company in accordance with Clauses 3.3.2 (on his/her own initiative) or 3.3.3 (on the Company initiative) is entitled to register with the Company in any status and in any Organization after 6 months from the month of the termination of cooperation under the previous Registration number.
3.5.3. A Privileged Client who has terminated his/her cooperation with the Company based on the reasons specified in Clauses 3.3.2, 3.3.3, as well as his/her spouse, can register with the Company in any status not earlier than 6 (six) months from the month when registration was terminated.
3.5.4. The Company reserves the right to deny the re-registration of a Consultant, who had terminated cooperation with the Company in accordance with clauses 3.3.2, 3.3.3, or to increase the period within which the registration is not allowed.
3.5.5. If a Consultant resumes his/her cooperation with the Company, he/she doesn't get back earlier created Organization.
3.5.6. If a Consultant resumes his/her cooperation with the Company, the bonuses are accumulated on his/her registration number from scratch.
3.5.7. Upon the resumption of cooperation with the Company, participation in all reward and bonus Programs is possible only from the next rank after the one reached earlier by the previous (closed) Registration number. Until this career step is reached, the volumes of the Consultant who has resumed cooperation with the Company are not counted by the Mentors in Programs and Promotions. This restriction is valid for 5 (five) years after the termination of the cooperation with the Company.
4.1. Family Registration number
4.1.1. A Consultant is entitled to include his/her spouse or one close relative (parents, children, siblings) into his/her Registration number.
4.1.2. The Consultant is obliged to submit to the Company the documents containing the information about the spouse or relative:
1) a spouse's/relative's statement of intent to cooperate with the Company;
2) a copy of passport;
3) a copy of marriage certificate (for spouses);
4) a copy of a document confirming kinship.
4.1.3. The Company is obliged to consider the Consultant's statement, who wants to get the Family registration number, within 5 (five) business days and inform the Consultant about the results of consideration in written form. The Company is entitled to satisfy the Consultant's statement or refuse to register the Family registration number if it considers the given reasons to be insufficient.
4.2. Requirements for a spouse/relative to be added to the Family registration number
4.2.1. A spouse/relative shall have the necessary knowledge about the Siberian Wellness Brand, key technologies of doing business with the Company, the Compensation plan, Incentive Programs and Consultant Standards and Statement of Policies and Procedures.
4.2.2. A spouse/relative undertakes to accept the responsibility for the management, motivation and training of the Consultant's Organization.
4.2.3. The spouse/relative undertakes to maintain and increase the sales volume of the Consultant's Organization.
4.2.4. The spouse/relative shall indicate in the statement that he/she accepts all the conditions specified in Clauses 4.2.1–4.2.3.
4.3. Commissions and bonuses accumulated on the Family registration number are credited to the Consultant who first got registered with the Company. All bonuses and commissions are paid in a single size.
4.4. Honorable distinctions awarded to a Consultant, as well as the ranks achieved by the Consultant before the Family registration number was registered, are not conferred on the spouse/relative. Later on, upon reaching subsequent statuses in a business career, all the titles and statuses are conferred on both members of the Family registration number. A qualification award is given out one for two, while qualification pins are given out to both members.
4.5. In the event of a dispute between relatives or spouses' divorce, only the spouse/relative who had registered with the Company is deemed by the Company as a Consultant and, accordingly, only he/she is eligible to get bonuses, commissions, business tools, and awards. Any agreements between spouses/relatives regarding income generation from business with the Company shall be settled by the members of the Family registration number themselves and with the Company's written consent. In the absence of written consent from the Company, no other agreements regarding the allocation of bonuses, commissions, business income, rewards, or business tools are permitted.
4.6. At any time, the spouse/relative added to the Family registration number can be excluded on his/her own initiative, on the Company's initiative or on the initiative of a Consultant registered with the Company.
4.7. A Consultant who has registered the Family registration number shall not be entitled to assign his/her rights to the spouse/relative.
4.8. Only the Consultant registered with the Company is entitled to stop registration with the Company.
4.9. Inheritance of rights
4.9.1. In the event of the death of the Consultant, his/her property rights related to his/her activities with the Company shall be transferred under the procedure of inheritance.
4.9.2. The period for the property rights transfer to heirs is 2 (two) months from the date of a Consultant's death. To do this, heirs of a Consultant ought to hand in the following documents to the Company:
1) heir's application on his/her intents to cooperate with the Company certified by the Mentor and the first Mentor at the level not lower than Business Leader;
2) a copy of the heir's passport;
3) a copy of the Consultant's death certificate;
4) a copy of the document certifying the family relationship between heir and Consultant.
4.9.3. If the heir refuses to inherit the Consultant's property rights or fails to accept the inheritance of the deceased Consultant within 2 (two) months, the Consultant's registration is terminated. An Organization created by the deceased Consultant is transferred to his/her immediate Mentor.
4.9.4. A successor, who is not a Company's Consultant, must get registered with the Company. In this case, the successor receives the rights to the Organization. Consultant's Registration number, according to which the rights are inherited, is terminated.
4.9.5. A successor gains the right to receive new qualifications awards and honorable distinctions after one calendar year from the date of the Consultant's rights transfer.
This time limit is introduced by the Company to enable the assignee to develop competencies compliant with his/her status in full, as well as confirm that he/she has exercised his/her personal influence on the growth and development of the organization, rather than has exploited preceding Consultant's achievements.
4.9.6. The Company doesn't recognize the first status and doesn't award honorable distinctions achieved by a successor in a business career within 12 (twelve) calendar months since the month of the Consultant's rights receipt.
4.9.7. The exception to the rule specified in Clause 4.9.6 is the second and subsequent statuses in a business career achieved by a successor (including within the period of 12 (twelve) calendar months since the month of Consultant's rights receipt).
4.9.8. In the event of inheritance of rights, a higher Mentor in the rank of Business Leader has the right to optimize the transferred Organization in order to develop it and maintain its stability. Optimization can be made solely within the inherited Organization.
4.10. In the case of the Privileged Client's death, his/her property rights pertaining to his/her activity with the Company are not transferred under the procedure of inheritance.
5.1. Re-execution is a Consultant/Privileged Client re-registration with a valid Registration number specifying a new Mentor, as well as the submission of a new registration form for registration with a valid Registration number or with violation of Clause 3.5.2 hereof.
5.2. Also, re-execution means a submission of a new registration form for registration of the spouse of a Consultant/Privileged Client with another Organization and another Mentor.
5.3. Re-execution is prohibited in the Company.
5.4. Notices concerning re-execution can be submitted to the Company in a written form within 12 (twelve) months since the date of re-execution. The Company does not examine applications submitted upon the expiry of indicated period.
5.5. In the case of confirmation of re-execution:
– the re-execution is terminated on the Company's initiative;
– an Organisation of a person who allowed re-execution, is transmitted to his former Mentor by the Company;
– the Registration number of a spouse and the Organization created by him/her are transferred to the Organization of the earlier registered spouse;
– the immediate Mentor whose Organization admitted re-execution will be subject to penalties in the amount of double payment credited for the sales volume of a re-executed Consultant and his/her group. The penalty amount is calculated based on the Mentor's commission for the entire last period.
5.6. A Consultant/Privileged client is allowed to have only one Registration number in the Company's database. Upon detection of direct or indirect control over more than one Registration number, as well as falsification and registration using a false name, the Company is entitled to cancel such registration, as well as transfer the created group under the first Registration number in case of re-execution.
Registration is considered fictitious if the registered Consultant or Privileged Client does not confirm the fact of self-service upon the request of employees from Head Office/Contact Center and does not get in touch by the contacts specified during registration (does not respond to email, call or SMS) at least once within 2 months.
In the case of activities under fictitious numbers (registration of fictitious numbers, transferring points on them in order to participate in bonus and motivational Programs of the Company) the Company reserves the right to impose fines or other sanctions, including termination. The Mentor, in whose team these violations occurred, is excluded from all ratings, Promo, motivational and bonus programs of the Company: Incentive Programs, The Reward Trip Program, Siberian Wellness Car, Leader Promo and bonus programs. As a penalty, bonuses paid as a result of participation in bonus programs are withheld from subsequent payments to the account.
5.7. The Company informs a violator, his/her Mentor and an Organization's Leader about its decision in a written form.
6.1. The Company adheres to the policy of zero activity in the unopened markets. Unopened market is a country, where the Company has not started its official activity yet. The beginning of the Company's activity is the beginning of sales through a Company's distributor, a private enterprise or through the official E-shop. Any activity in this country is not allowed unless the Company has announced its opening (through the printing materials or on the Company's Website) i.e., the rules of zero activity are applicable there.
6.2. Rules of a zero activity policy in unopened markets:
6.2.1. In the unopened markets, it is prohibited to sell and promote the Company's products to attract other people, to cooperate with the Company and to create sites associated with the Company within the Internet space of this country.
6.2.2. It is prohibited to import, sell, and use in other way any Brand Literature And Brand Training Materials unless it is produced at the request of the Company.
6.2.3. It is prohibited to import any Brand Literature and Brand Training Materials into an unopened country, regardless of the reason for import. The import of the Products without approval documents, registration, labeling can entail the administrative and criminal prosecution of a Violator and the Company, fines and confiscation of Products and materials. Such actions negatively affect the image of the Siberian Wellness Brand and its Products, as well as diminish the Company's chance to launch an official activity in this country.
6.2.4. It is prohibited to advertise products and/or business of the Company in order to attract potential Clients, Privileged Clients and Consultants of an unopened market both on the territory of this market and in the market where the Company runs official business.
6.2.5. It is prohibited to present oneself as a Company's employee. It is prohibited to introduce as an exclusive representative of the Company within any unopened country.
6.2.6. It is prohibited to carry out the "pre-registration" of Applicants in an unopened country. If a Applicant fills in any documents, it does not impose on him/her any obligations.
6.2.7. It is prohibited to invite people, hold meetings (including tete-a-tete ones), conventions associated with the Company business in any unopened country before the date of official activity beginning in this country is announced by the Company.
6.2.8. It is prohibited to create websites on the Internet, including online stores, associated with the Company and intended for an unopened market.
6.2.9. While visiting an unopened country it is prohibited to generate residents' interest in the Company's business and attract them to join in.
6.3. If the Company gets verified information about prohibited activity conducted in an unopened market, the Company is entitled to apply administrative measures against a violator, including reprimands and retraining; to suspend the payment of commissions and bonuses; to impose a fine; to exclude an Applicant from the list of claimants for honorable distinctions and AWARDS CEREMONY; to cancel his/her registration on Company's initiative in a unilateral manner.
6.4. Mentors are obliged to acquaint all their members of Organization with the Rules of zero activity policy in unopened markets.
6.5. All Registration numbers assigned by the Company in the territory of an unopened market are invalid.
7.1. A Consultant is entitled to purchase the Products for personal use in any SIBERIAN WELLNESS Store and recommend them to other people. A Consultant is entitled to get purchase orders on an occasional basis, in order to help his/her relatives, friends and acquaintances place a joint order for the Company's Products.
7.2. If a Consultant systematically cooperates with the Company as well as if his/her activity is oriented on systematic income generation, he/she is obliged to get registered as an individual entrepreneur.
7.2.1. A Consultant who has reached the status of Business Team 5000 is obliged to get registered as an individual entrepreneur.
7.2.2. A Consultant shall notify the Company of his/her registration as an individual entrepreneur and provide copies of confirming documents to the Company within 3 working days from the date of registration as an individual entrepreneur.
7.3. A Consultant, registered as an individual entrepreneur, builds customer groups, invites other people to cooperate with the Company and supports them in creating an Organization.
7.4. A Consultant, who has the status of an entrepreneur, can sell Products, provided that such a sale does not contradict the legislation of the country where it is carried out and the products are purchased not for personal, family use, but for business purposes.
7.5. A Consultant becomes an independent partner of the Company from the moment he/she is registered with the Company. A Consultant is not an employee, agent, principal, commission agent, legal representative of the Company and he/she is not in the employ of the Company.
7.6. A Consultant independently organizes his/her activity, being governed by the Consultant Standards and Statement of Policies and Procedures and the legislation of the country and the region where he/she resides and conducts his/her activity.
7.7. A Consultant bears full responsibility for compliance with legislation (laws and regulations) of the country of his/her residence, as well as of the countries where he/she conducts business, including the timeliness and completeness of taxes paid, the lawfulness of conducted business activity.
7.8. A Consultant is solely liable for the risk of losses and expenses required to carry out his/her activity.
7.9. The Company, its branches, Representative offices, departments, employees are not liable for the activity/inactivity of a Consultant.
7.10. A Consultant and his/her representatives are not entitled to file claims and lawsuits, associated with his/her independent activity, against the Company, its branches, representative offices and employees.
7.11. A Consultant is entitled to use services and information provided by the Company and required to perform his/her activity.
7.12. A Consultant is entitled to carry out his/her activity to the extent, which he/she set for himself/herself, being governed by the Compensation Plan and the Consultant Standards and Statement of Policies and Procedures.
7.13. A Consultant shall understand that attendance of meetings, training sessions or other events is not a guarantee of business success with the Company. A Consultant personally decides how much time and money he/she is willing to spend on events attendance.
7.14. A Consultant is not allowed to use the events, organized by the Company, for the promotion or making a profit from the sales or advertising of goods and services other than goods and services of the Company.
7.15. The Company provides Consultants with information and advisory support in the manner prescribed by the cooperation system.
7.16. Consultants, Privileged Clients are obliged to inform the Company on changes in their personal data (e.g., name, address, phone numbers, passport information etc.) or changes in the information related to business with the Company, within one calendar day from the date of such changes by sending an email to email@example.com with the following email title: "Change in Consultant's data (full name), Registration number, region". In the event of an email address change, a Consultant shall make changes for the newsletter in his/her BackOffice profile and notify the Company.
7.17. If a Consultant, a Privileged Client has questions, complaints, or he/she finds any mistakes in credited and paid bonuses, credited and paid commissions, Consultants' ranking within the organisation, a Consultant shall inform the Company in written form within 60 days from the date of the implied error or the incident in question; about double registration fact – within the 12 months.
7.18. If a Consultant or a Privileged Client has claims (complaints) against other Consultants or Privileged Clients, he/she should first inform his/her Mentor about this, who shall try to solve the problem with the Leader of his/her Organization. If the dispute is failed to be resolved by the Mentor and the Organization's Leader, it is required to inform the Company about it in writing form and attach a written explanation given by the Mentor and the Organization's Leader to the complaint. The Company will examine the complaint and make a decision.
7.19. A Consultant agrees not to distribute negative information during and after the termination of cooperation with the Company. "Negative information" means any publicly available negative statement that contains false information about the Company, including public and online announcements, statements that bring into question the Company's reputation and degrade its employees and other Consultants and Privileged Clients.
8.1. A Consultant/Privileged Client shall not present oneself as an employee, worker, commission agent, agent, representative of the Company. A Consultant/Privileged Client provides information about the Products, the Company business as an independent partner who is registered with the Company and independently conducts his/her activity.
8.2. A Consultant shall present customers all possible ways of cooperation with the Company. A Consultant shall not make any statements, claims, offers to other people about the Company's products or business, which are not complete, accurate and truthful.
This obligation includes the following rules:
8.2.1. A Consultant shall inform the people whom he/she enrolls that the business model of the Company is multilevel marketing.
8.2.2. A Consultant is obliged to give only true information about the potential income from cooperation with the Company. A Consultant shall not assert that income from the cooperation with the Company is assured or predetermined. A Consultant is obliged to explain to people whom he/she enrolls that they can achieve success only upon vigorous activity.
8.2.3. A Consultant can tell about the results of a successful business with the Company only based on real examples.
8.2.4. A Consultant is allowed to provide data on sales volume of the Company's products, turnover, potential income, which are given on the Company's Website or in the Brand Literature and Brand Training Materials.
8.2.5. A Consultant shall not provide false information about the expenses related to a business with the Company or about undertaken efforts and time required to achieve his/her success.
8.2.6. A Consultant shall understand and inform others that the Company's business rests on purchases of the Products, growth of market and sales volume, enrollment of new people to cooperate with the Company, their training and support.
8.2.7. If a Consultant responds to an advertisement of any person looking for a job, he/she shall clearly inform from the very beginning that his/her proposal gives the opportunity to perform an independent activity, in particular entrepreneurial one, rather than an opportunity of employment.
8.2.8. At the presentation, a Consultant shall inform a person, whom he/she invites for cooperation, that this presentation is dedicated to the possible ways of cooperation with the Company.
8.2.9. A Consultant shall not, directly or indirectly, assert that business with the Company and its Products are part of any other business different from the Company's one.
8.2.10. A Consultant shall not convince people, who are intended to start cooperation with the Company, of the necessity to purchase any other products or services apart from the Registration kit.
8.2.11. A Consultant is obliged to provide complete and true information about the quality, prices, recommended use and composition of the Products, as well as the availability of Products at points of sales. In this case, a Consultant shall be guided by the information provided in the Brand Literature and Brand Training Materials intended for the country where the Consultant conducts his/her activity.
8.2.12. A Consultant shall not make statements, claims about the medicinal, healing and other properties of the Products other than those given in the literature, documents, materials of the Brand intended for the country where the Consultant conducts his/her activity.
8.3. A Consultant/Privileged Client is solely and fully liable to third parties, public control and administration authorities for his/her personal statements, claims about the medicinal, healing and other properties of the products not provided in the Brand Literature, Brand Training Materials and on the products labeling.
8.4. A Consultant is solely and fully liable to third parties, public control and administration authorities for his/her personal statements, claims about potential income from cooperation with the Company that are not provided on the Company's Website, Compensation Plan, as well as Brand Literature and Brand training materials.
8.5. A Consultant, a Privileged Client shall not promote products of other companies under «Сибирское здоровье», SIBERIAN WELLNESS Brand.
8.6. A Consultant, a Privileged Client is not allowed to change the products, its individual packaging, including the labeling, product tags, as well as to sell it under different names or under the name of other companies.
8.7. A Consultant is not allowed to misrepresent independently produced literature or educational material or distorted Brand Literature and Brand educational materials as Brand Literature and Brand Training Materials.
8.8. A Consultant shall not send or forward emails about the Company, its business and Products to persons with whom he/she doesn't have established personal or business contacts.
8.9. A Consultant shall fully and reliably inform all persons, whom he/she invites to cooperate with the Company, on all issues related to the Products, ongoing promotions, credited bonuses, the Compensation Plan, Consultant Standards and Statement of Policies and Procedures, product prices, recommended use of the products, reasons for terminating cooperation with the Company, warranties, refund and repurchase of the products sold, Brand training programs, etc.
9.1. Consultant's remuneration is determined by the Compensation Plan.
9.2. The Company does not credit bonuses to a Consultant and does not make payments of money only for registration of a person enrolled to the Company, unless such a person purchases the products, recommends it to other people and invites them to cooperate with the Company.
9.3. A Consultant, registered as an individual entrepreneur, receives payments for his/her activity, depending on his/her Personal Purchase Volume and Purchase Volume made by members of his/her Organization, according to the Compensation Plan rules.
9.4. A Consultant can find his/her payment breakdown in the Personal account on the Company's Website.
9.5. Payments are credited on a Consultant's bank account.
9.6. Payments may be made to the Consultant by the Company or another person acting on his/her behalf depending on where (country) personal Product purchase of the Consultant and purchase of his/her Organization were made.
9.7. A Consultant, who is an individual entrepreneur, has the right to use the bonuses accumulated on the bonus account as a discount when purchasing products during a calendar month. To use bonuses as a discount when purchasing products at the SIBERIAN WELLNESS Store, it is required to provide an identity document (passport, driver's license, or any other identification document).
9.8. A Consultant/a Privileged Client, who is not an individual entrepreneur and does not have a permanent income from recommendations of the products to other persons, accumulates bonuses on the bonus account and can use them as a discount when purchasing products. To use bonuses as a discount when purchasing products at the SIBERIAN WELLNESS Store, it is required to provide an identity document (passport, driver's license, or any other identification document).
9.9. The Company undertakes to fulfill its obligations stipulated in the Compensation Plan.
9.10. The Company is entitled to amend and introduce changes to the Compensation Plan and qualification conditions, informing Consultants of these changes and amendments.
10.1. Maintenance of integrity and stability of an Organization created by a Consultant is a priority for all subjects of the business with the Company.
10.2. The Company and each of its Consultants can not guarantee the absence of Clients, Privileged Clients and Consultants turnover due to market variability.
10.3. A Consultant is not allowed to perform any actions aimed at the destruction of Organizations and to interfere with the business of other Organizations, including:
– enforce or make offers to the Consultants, Privileged Clients from another Organizations on the transition to his/her Organization;
– enforce or make offers to another Consultants, Privileged Clients on termination of cooperation with the Company;
– engage for cooperation with the Company of an Applicant invited by another Consultant;
– make commercial and business offers related to the activities of the Company and other companies, to Consultants, Privileged Clients from another Organization.
10.4. If a Consultant violates prohibitions stipulated in Clause 10.3, the Company is entitled to impose sanctions, specified in Clauses 5 and 20, against the violator.
11.1. The Consultants are entitled to cooperate with the Company, combining this type of activity with other activities. The Company's Consultants qualified as Business Team 5000 or higher are entitled to cooperate with the Company, combining this type of activity with other ones, excluding the cooperation with the companies that use direct selling and multi-level marketing models.
11.2. A Consultant cannot use the Organization, Mentor Line and SIBERIAN WELLNESS Stores for promoting products and services of the third-party companies.
11.3. If a Consultant violates prohibitions stipulated in Clauses 11.1 and 11.2, the Company is entitled to impose sanctions, specified in Clauses 20, against the violator.
12.1. Explain to the Applicants, who are invited for cooperation, terms and conditions of the Consultant Standards and Statement of Policies and Procedures, Compensation Plan, the rules for filling out the registration form, the differences between the Privileged Client and Consultant statuses.
12.2. Make every effort to ensure that the Consultants and Privileged Clients, who are members of his/her Organization, observe legal requirements and the terms and conditions of the Consultant Standards and Statement of Policies and Procedures.
12.3. Train Consultants of his/her Organization, in accordance with the recommended technologies of the Company.
12.4. Make every effort to motivate Consultants of his/her Organization, to attend regional and corporate, business and training events arranged by the Company and to participate in the Incentive Programs.
12.5. Develop his/her Organization on a continuing basis, keep in touch with Consultants and Privileged Clients of this Organization and provide them extensive support.
12.6. Provide Consultants of his/her Organization with timely information regarding various meetings, events, training sessions, new products and etc.
12.7. Personally participate in the Incentive Programs, business meetings and training events of the Company, in accordance with the annual calendar of Events and program, approved by the Company.
12.8. A Consultant is not allowed to demand from the persons, being their Mentor, as well as from persons invited by a Consultant to cooperate with the Company, to pay any amounts as a fee for the training course, a fee for the training, seminar, socio-cultural activities and/or other similar events.
13.1. Consultants qualified as Business Team 5000 and higher are additionally granted by the Company with the following rights:
13.2. Additional rights and obligations of Consultants qualified as Business Leader and higher:
- the right to take part in special Incentive Programs conducted by the Company;
- the right for a special training;
- the right to membership in Clubs;
- the right to conduct international business as soon as he/she is qualified as Ruby Business Leader.
13.2.1. Consultants qualified as Business Leader and higher are given an additional right to develop business on the territories of other countries and regions, officially opened by the Company. Requests for conducting activity on the territory of another country are processed by the Company on individual basis.
13.2.2. Once the Organization's sales volume on the territory of other country reaches 1,900 points, a Consultant qualified as Business Leader or higher shall assume obligations to develop this Organization and increase its sales volume. Detailed terms and conditions of conducting activity can be found in the Mutual Cooperation Agreement.
13.2.3. To run business in other country, Consultants qualified as Business Leader or higher shall:
13.2.4. If within three months after the conclusion of a Mutual Cooperation Agreement with the Company, Business Leader does not fulfill its obligations to develop the Organization which has reached a sales volume of 1,900 points or more in other country, the Company has the right to terminate the Agreement unilaterally. In this case, the above-mentioned Organization, as well as the rights and obligations for its development, may be transferred by the Company to an upline Business Leader or another Business Leader, who conducts the activity in this country, without the Consultant's consent.
- complete special training from the Company, devoted to the peculiarities of the legislation and conditions of business running on the territory of the country,
- make a mutual cooperation agreement with the Company on carrying on business in the territory of another country.
13.2.5. A Mentor qualified as Sapphire Business Leader and higher has the right, at his/her own discretion, to optimize the Organization of a downline Consultant, if this Consultant is terminated for violation of the Consultant Standards and Statement of Policies and Procedures.
14.1. Consultants and Privileged Clients are obliged to follow confidentiality and non-disclosure rules in regard to the Company's information, which is considered as a commercial secret and service information, as well as in regard to the personal data of other persons, who cooperate with the Company, namely:
14.2. Confidential information can be available to the Consultants in their Personal accounts at the Company's Website. To protect confidential information, Consultants and Privileged Clients shall not:
- author's materials;
- private business information of the Company;
- information on Mentor which discloses or relates to all components of a mentorship organization inside the Company's business including all lists of branches of Consultants and all information about them;
- production and improvement of the Company's products;
- the Company's business plans;
- volumes of personal or group purchases of the Consultants and their Organizations, their income and other financial information;
- personal data of the Privileged Clients and Consultants, contact information of the Privileged Clients and Consultants.
14.3. Upon termination of cooperation with the Company, a Consultant, who possesses documents containing confidential information of the Company, is obliged to return them to the Company.
- disclose any confidential information to any third party;
- disclose password or another access code to his/her Personal account to any third party;
- use or disclose to any person, company, association, corporation or another legal entity any confidential information.
14.4. The terms of confidentiality are valid during the entire period of Privileged Client's or Consultant's registration with the Company, as well as after its cancellation or termination.
14.5. The collection, storage, processing, use and other actions with the Consultants' or Privileged Clients' personal data are carried out by the Company in accordance with legislative requirements.
14.6. The disclosure of the Company's confidential information, excluding the cases when it is permitted by the Company, leads to significant and irreparable damage to the Company. Therefore the Company reserves the right to file a lawsuit against a person who is responsible for disclosure, claim recovery of damages incurred, and also to take other measures in accordance with applicable legislation.
15.1. The Company uses the multilevel marketing method to promote its products and increase sales volume. This means that the products can be bought first-hand at SIBERIAN WELLNESS Stores or via the Company's E-shop based on a referral from a Consultant or a Mentor.
15.2. Консультант вправе продавать Продукцию только на территории той страны, где данная Продукция сертифицирована Компанией. Информацию о сертификации Продукции на территории той или иной страны Консультант может получить в Магазине SW страны, где Продукция им приобретена.
15.2.1. In case of violation of the requirement provided by Clause 15.2, the responsibility is borne by the Consultant, according to the legislation of the country where non-certified products were sold. A Consultant who violates the requirements stipulated in Clause 15.2 may be sanctioned by the Company according to Clause 20 of the Consultant Standards and Statement of Policies and Procedures. In particular, the violator may be restricted to sell products in the SIBERIAN WELLNESS Stores and Company's E-shop if this is allowed by the legislation of the country.
15.3. Subject to agreement with the Company, a Consultant qualified as Business Leader or higher has the right to open a SIBERIAN WELLNESS Store in accordance with the standards established by the Company.
15.4. A Consultant who carries out retail trade of the Products as a private individual or through the SIBERIAN WELLNESS Store opened by him/her is obliged to sell the Products at the prices set by the Company for the country, where the Products are sold.
15.5. A Consultant is eligible to sell the Products only to the final buyer (consumer) subject to the legislation requirements.
15.6. Consultants are not allowed to open their own online stores or sell Products through other online stores.
15.7. A Consultant is not allowed to sell or offer for the sale or display Products in order catalogs, via email, telemarketing, radio, television and other media, as well as multicast via fax, Internet, email newsletter, news messages or another remote method.
15.8. A Consultant is not allowed individually or through intermediaries to show Products for sale in institutes and areas of retail trade, such as retail stores, pharmacies, beauty and hairdressing salons, fairs, expositions, stalls, sales outlets, markets, auctions, or such-kind places and outlets, and others which have no Company's permission for its Products sale.
15.9. Consultant has the right to purchase Products through the Company's E-shop for personal use only.
16.1. The Company guarantees the production of proper quality products and their compliance with the Company's standards and legal requirements. Sold Products are safe for human health and life, provided that all instructions for their use are observed.
16.2. The documents confirming the Products' proper quality can be found in the SIBERIAN WELLNESS Stores and provided by Consultants, who sell products as a private individual.
16.3. If the products purchased from the Company for any reason turns out to be of poor quality, they can be returned to the Company. A Privileged Client can get in return an analogous product of proper quality or the amount paid for it, exclusive of bonuses. A Consultant can get in return an analogous product of proper quality or the amount paid for it, exclusive of bonuses and paid commissions.
16.4. If a Consultant has sold the defected Products, he/she is obliged to refund the cost of this product to the buyer.
16.5. Product quality claims are accepted by the Company within the Product's shelf life.
16.6. Product of proper quality can be returned to the Company if the sale receipt or cash register receipt is provided, the individual packaging of the Product is not damaged, the Product was not completely or partially used, and if such a return does not contradict the legislation requirements.
17.1. The Company name and other intellectual property and means of individualization (its brand name, logo, trademarks, patents, etc.) are owned exclusively by the Company.
17.2. All corporate printed materials, training materials, audio- and video materials, multimedia products, photos, musical and literary works of the Company are legally protected and can not be reproduced without the prior written consent of the Company.
17.3. Presentations, schools, lectures, seminars, trainings and other events organized by the Company are the Company's intellectual property. Their recording on the photo- or video camera or recorder is allowed only subject to the written consent of the Company.
17.4. Presentations, schools, lectures, seminars, trainings and other events organized by Сonsultants, can be recorded by photo- or video camera or recorder only with the written consent of a Consultant, who holds the event.
17.5. Secret photography of presentations, schools, lectures, seminars, trainings and other events, organized by the Company or Consultants is prohibited.
17.6. Consultants are not allowed to produce any goods and items that bear the Company's name or logo, as well as its trade names, trademarks and legal name.
17.7. Consultants are not allowed to use the Company's intellectual property items during his/her activity in cooperation with the Company or any other business (including to put the Company's name, logo, emblems, trade marks on vehicles, facades of buildings, outdoor advertising facilities, into phone directory or on stationery products) without the prior written consent of the Company.
17.8. The right to use the Company's trademarks for the purpose of carrying out the activity can be granted to a private enterprise in the manner and on the conditions stipulated in the Opening Procedure and Operating Rules for Private Enterprises.
17.9. The use of the Company's intellectual property items without its consent is deemed to be a violation of the Consultant Standards and Statement of Policies and Procedures, and a Violator can be subject to sanctions stipulated herein, as well as subject to the responsibility as provided for in the legislation.
18.1. Advertising content designed and distributed by the Company can be used (without the rights of reproduction and replication) by Consultants without the prior consent of the Company.
18.2. Subject to approval by the Company, a Consultant has the right to organize and participate in promotional events to promote their business.
18.3. The Company has a website on the Internet: https://siberianhealth.com. The official Company's website provides information about the Company, its Products, proposals for the Privileged Clients and Consultants, as well as business information for individuals who cooperate with the Company. Consultants have Personal accounts on the Company's Website, which can be accessed with a login and password.
18.4. Consultants are not entitled to give any interviews for print and digital media, television channels (mass media) on behalf of the Company or to place any advertisements in the mass media and on the Internet without the prior written consent of the Company.
18.5. A Consultant is not allowed to produce, replicate advertising, informational, reference materials and/or documents on paper, audio-, video- or electronic media related to the Company, its Products, business without the prior written confirmation of its form and content by the Company.
18.6. The Consultants can participate in the trade fair and exhibition activities, presenting the Company products, holding consultations concerning their implementation, and realising the Company products sale on the temporary (within no more than 3 (three) calendar days) exhibitions and fairs, if it does not contradict the legislation of the country where the exhibition or fair take place.
18.7. A Consultant is entitled to use the promo stand, designed by the Company, for demonstration of the Products and promotional activity in accordance with the legislation. Sale of the products with the use of promo stand is prohibited.
18.8. Unsolicited emails
The Company does not allow Consultants to send unsolicited commercial emails, if these letters do not comply with the applicable legislation and regulations and if they can be qualified as SPAM.
18.9. Online behavior
18.9.1. Consultants' websites
Subject to compliance with the requirements listed below, Consultants can create and use their own websites to promote the Company's business and Products. Consultants' websites shall be used only for advertising purpose, but not for the sale of the Products. A Consultant shall submit the beta version of the website to the Company for review and obtain written permission from the Company before the website is launched. A Consultant shall submit to the Company any amendments he/she wants to introduce on the approved website and obtain the Company's approval before they will be added to the website. Consultants are allowed to create their own websites if a website and its content comply with the Consultant Standards and Statement of Policies and Procedures. A Consultant is obliged to guarantee that his/her actions are legal and do not misinform Clients or potential Consultants. Consultants deny any claims against the Company and undertake to follow these Rules. To obtain approval for a website launch or for the introduction of changes to an already existing resource, it is required to submit information to the following address: firstname.lastname@example.org
18.9.2. Requirements for the Consultant's website design
The website shall visually differ from the official website of the Company in design and structure. Each page of a Consultant's website shall contain the following information on the first page:
1. Inscription "Siberian Wellness Consultant's personal website" (the font at least 20 point size).
2. Consultant's name and Rank (the font size is at least 18 points).
3. Consultant's photo (image size at least 200 x 200 pixels).
4. Consultant's contact details (the font size is at least 12 points).
5. Navigation button on the official Website of the Company with the inscription "The Official Website of the Company" and a referral link.
18.104.22.168. Only up-to-date corporate style elements and logos of the Company shall be used for the website design. The current brand book is posted in the private part of the Company's Website in the "Business Tools" section.
18.9.3. Website contents
A Consultant is responsible for the content of his/her website and guarantees that its content is compliant with the official information of the Company.
18.9.4. A Consultant's website shall promote only the Products and business of the Company.
A Consultant's website shall contain content and information that is presented and promoted by the Company. A Consultant is not entitled to advertise products, services and opportunities other than the Company's ones.
22.214.171.124. To promote the products, it is recommended to post referral links to the Company's E-shop for those countries where the E-shop is available. In this case, the purchase will be credited to the Registration number of Consultant, who owns the referral link.
126.96.36.199. Within the countries where the Company's E-shop is not available, the products can be promoted via online stores solely by SIBERIAN WELLNESS Stores, which operate subject to agreement with the Company.
The owner of such E-shop undertakes to:
– ask availability of the Consultant's/Privileged Client's Registration number and transfer points thereto,
– adhere to the Company's common pricing policy;
– offer solely the Company products;
– comply with the laws applicable for the country where this E-shop operates.
188.8.131.52. Information on the availability of the official E-store in the country can be found at the Company's Website.
18.9.5. Domain names, email addresses and online nicknames
Consultants are not allowed to use the trademarks of the Company, as well as its name, the Company products names for the registration of domain names, email addresses or online nicknames.
18.9.6. Online auctions and marketplaces
The Company's Products and services shall not be posted on online auctions and marketplaces on the Internet, including, but not limited to: market.yandex.ru, torg.mail.ru, amazon.com, ebay.com, avito.ru, youla.ru, prom.ua, deal.by, satu.kz, prom.md, negociol.com, ticiz.com, olx.com, etc.
184.108.40.206. Paid advertisement of Consultants' public websites in auction-based advertising systems and in advertising systems of social media (Yandex.Direct, Google AdWords, MyTarget, Begun, advertising network of VKontakte, Facebook, Instagram and other types of paid advertising) is allowed only subject to compliance with the requirements of the Consultant Standards and Statement of Policies and Procedures for the creation, design, content filling and maintenance of Consultants' public websites (including Clauses 15.4, 15.6, 17.1, 17.8, 18.9.1, 18.9.2, 220.127.116.11, 18.9.3, 18.9.4, 18.104.22.168, 22.214.171.124, 126.96.36.199, 18.9.5, but not limited to them).
188.8.131.52. When placing paid advertisement of Consultants' public websites in auction-based advertising systems and in advertising systems of social media (Yandex.Direct, Google AdWords, MyTarget, Begun, advertising network of VKontakte, Facebook, Instagram and other types of paid advertising) it is not allowed to place referral links of Consultants as a target links. The advertisement shall link a user to the external website of the Consultant.
184.108.40.206. When placing paid advertisement of Consultants' public websites in auction-based advertising systems and in advertising systems of social media (Yandex.Direct, Google AdWords, MyTarget, Begun, advertising network of VKontakte, Facebook, Instagram and other types of paid advertising), it is not allowed to use the Company's name – Siberian Wellness, "Сибирское здоровье"/ Siberian Wellness collocation in any translations and transliterations, trade names of products and product lines of Siberian Wellness in the text of the advertisement and as keywords in the advertisement.
220.127.116.11. When placing paid advertisement of Consultants' public websites in auction-based advertising systems and in advertising systems of social media (Yandex.Direct, Google AdWords, MyTarget, Begun, advertising network of VKontakte, Facebook, Instagram and other types of paid advertising) with the use of banners, it is prohibited to use the Company's intellectual property items (its brand name, logo, trade names, trademarks, patents, etc.) as a key accent.
18.9.7. Use of the third party’s intellectual property
A Consultant bears responsibility for the use of trademarks, service marks, copyright and intellectual property of a third party when posting a message on social media.
18.9.8. Prohibited information
Consultants are not allowed to post or link to any postings and materials that:
– is sexually explicit, obscene, or pornographic;
– is offensive, profane, threatening, harmful, defamatory, libelous or discriminatory (whether based on nationality, race, ethnicity, religion, gender, sexual orientation, physical disability, or otherwise);
– is graphically violent (including any violent video game images);
– is solicitous of any unlawful behavior;
– is in violation of any intellectual property rights of the Company or any third party.
18.9.9. Website closure and assignment
In case of termination of registration with the Company, a Consultant shall take one of the following actions in regard to his/her website:
– close his/her website;
– transfer his/her website to another Consultant subject to the consent of the Company within three days and send information about the shutdown or new owner to the following email: email@example.com;
– if a Consultant preserves his/her domain name, he/she shall within 3 (three) days after termination of the registration remove the content of the Website, including all the information about the Company, its Products and a reference to the fact that the website belongs to the Company's Consultant.
18.9.10. The Company reserves the right to address hosting providers and other third parties and request to block the Internet resource if it violates the above-mentioned rules, subject to prior notification about the detected violations that shall be sent to the contact details given on such a website. The Company may cancel its decision to block the resource if within one calendar week after the notification the website is changed and it meets the above-mentioned conditions.
18.10. Creation and design of groups on social media.
18.10.1. The group or page description shall reflect its affiliation to Siberian Wellness Brand. In addition, it shall also contain the Consultant's last name, first name and patronymic name (if any), city and Registration number. It is allowed to use referral links to the Company's E-shop, Website and online registration.
The name of a group/page or personal profile shall not contain Siberian Wellness word collocation, (as well as its transliteration or translation in any other language). It is allowed to use any other names and word collocations emphasizing a theme of beauty, healthy lifestyle, network business or Siberia. The name and description of the group/page or personal profile shall not contain any appeals to join the Company which are not consistent with the reality, for example: "Employment in Siberian Wellness".
18.10.2.Group design shall contain corporate style elements. You can download group icons/covers on the Company private Website, in the "Business tools” section.. 18.10.3. Remember, Siberian Wellness Products are not intended to diagnose, treat, cure, or prevent any disease. Dietary supplements advertising shall not:
а) be presented as the medical products and (or) products possessing healing properties;
б) contain references to the concrete cases of recoveries, symptoms relief in course of supplements intake;
в) contain expressions of thanks to the private individuals in relation to the supplements intake;
г) incite anybody to refuse healthy diet;
д) present the supplements benefits by referring to the trials, that are mandatory for the state registration of such supplements, and to use the other trials results in the form of direct recommendations for supplements intake.
18.10.4. It is prohibited to combine information about Siberian Wellness Products with information about other companies' products.
18.10.5. It is prohibited to sell the Products through the group on social media. You can only recommend the Products and post referral links there. Such comments as "You can purchase this product from me" constitute a violation.
18.10.6. Paid advertising of Consultants' groups on social media and paid promotion of personal profiles on social media are allowed only subject to compliance with the requirements of the Consultant Standards and Statement of Policies and Procedures for the design of the advertised group or profile (Clause 18.10).
18.104.22.168. When placing paid advertising for Consultants' groups on social media and paid promotion of personal profiles on social media, it is prohibited to place a referral link as a target one for advertising. The advertisement shall direct a user to the advertised Consultant's group or the promoted personal profile of the Consultant.
22.214.171.124. When placing paid advertisement of Consultants' groups on social media and paid promotion of personal profiles on social media, it is prohibited to use the name of the Company – Siberian Wellness, "Сибирское здоровье" word collocation in any translations and transliterations, trade names of products and product lines of Siberian Wellness in the text of the advertisement and as keywords in the advertisement.
126.96.36.199. When placing paid advertising of Consultants' groups on social media and paid promotion of personal profiles on social media with the use of banners, it is prohibited to use the Company's intellectual property items (its brand name, logo, trade names, trademarks, patents, etc.) as a key accent.
18.10.7. It is not allowed to organize and conduct group purchases on third-party Internet platforms, including public websites, forums, messengers and social media.
18.10.8. If Clause 18 is violated, the Company is entitled to apply the sanctions, described in Clause 20, against violators and block them.
Maintenance of a business-friendly atmosphere and corporate culture in any SIBERIAN WELLNESS Store is an important requirement for the successful activity of the Consultants and the Company itself.
19.1. In the SIBERIAN WELLNESS Store, it is prohibited to:
19.1.1. Sell and advertise products and services of other companies.
19.1.2. Sell and advertise Goods, Products, Brand Literature and Brand Training Materials that are not presented by the Company in the assortment of a given country.
19.1.3. Intentionally wait for potential Privileged Clients or Consultants entering SIBERIAN WELLNESS Store in order to recruit them.
If Consultants stay in a retail space for a long period of time without any reason, he/she will be considered as a person who waylays Clients or Consultants. It is recommended to hold meetings with Clients, training and master classes in specially designated places on the territory of the SIBERIAN WELLNESS Store, such as a conference room or a meeting room.
19.1.4. Make changes to the Mentor's recommended Product intake program or business building program when contacting Privileged Clients or Consultants of other Consultants.
19.1.5. Distribute any rumors that may negatively affect the reputation or the atmosphere among the members of other Consultant's Organization.
19.1.6. Take any actions which result in the Applicant's decision to enroll in the organization of a Mentor who did not invite him/her to the Company's business.
19.1.7. Inappropriately treat the SIBERIAN WELLNESS Store employees and other Consultants of the Company (including insults, rudeness, temper, coarse language).
19.1.8. Require from the SIBERIAN WELLNESS Store employees to perform any actions outside of the scope of their responsibility.
19.1.9. Violate public order (speak loudly, visit the SIBERIAN WELLNESS Store under the influence of alcohol, exercise power to turn on other visitors or employees of the SIBERIAN WELLNESS Store, behave inappropriately, etc.).
19.1.10. Eat, drink alcohol, take narcotic and toxic substances within the territory of the SIBERIAN WELLNESS Store.
19.1.11. Reserve and book Products, Brand Literature and Brand Training Materials and other related Products of the Company.
19.1.12. Disturb employees of the SIBERIAN WELLNESS Store when they provide service to Customers, Privileged Clients and Consultants.
19.1.13. Violate working hours set in the SIBERIAN WELLNESS Store.
19.1.14. Any medical practice carried out in public places requires state licensing. Therefore, it is prohibited to hold any medical consultations on the territory of an SIBERIAN WELLNESS Store, as well as carrying out diagnostics and therapeutic procedures on the territory of an SIBERIAN WELLNESS Store. Such actions are contrary to the principles and rules of the Company.
19.1.15. Arrange fee-paying events (workshops, master classes and others).
19.2. SIBERIAN WELLNESS Stores are a territory of equal opportunities for all Consultants, Privileged Clients. Observation of the Rules of conduct is compulsive for all the Company Consultants and Privileged Clients.
19.3. If Clause 19 is violated, the Company is entitled to apply the sanctions, described in Clause 20 hereof, against violators.
20.1. Upon receiving information on violation of the Consultant Standards and Statement of Policies and Procedures, the Company inspects and requests explanations from a violator and his/her Mentor.
20.2. If the Consultant does not respond to the Company's request within the specified time or cannot disprove the claim, the decision is made on the basis of the available information.
20.3. According to the inspection results the Company decides to impose sanctions against a violator and informs the violator, his/her Mentor and the Leader of his/her Organization about the decision. If the Company does not take any action after receiving information about the violation, it does not presuppose the refusal to apply sanctions upon such violation in the future.
20.4. If it is detected that some actions entailed material or moral damage to the Clients and/or the Company, the Company has the right to withdraw the authorization, given to the private enterprise, to sell the Products as well as to unilaterally terminate the cooperation with a Consultant.
20.5. Sanction types
20.5.1. Warning. After the first violation committed by Consultant/Privileged Client, the Company at its sole discretion can make an official warning to a violator about possible sanctions in the case of further violations.
20.5.2. Moratorium. Suspension of current payments to a Consultant and access restriction to the Personal account on the Company's Website for up to three months. At the discretion of the Company, the moratorium period can be extended in order to get complete information about the violation.
20.5.3. Fine. A Consultant is subject to a penalty in the amount of one to three monthly payments, which is deducted from the amounts credited to the Consultant by the Company for payment.
20.5.4. Consultant's status demotion, deprivation of qualifications.
188.8.131.52. If qualifications are achieved too quickly (i.e., qualifications achieved in less than: Business Profi – 3 months, Business Leader – 4 months, Sapphire Business Leader – 5 months, Ruby Business Leader and higher – 6 months) and too fast growth of the Organization Volume (growth of more than 50% per month compared to the previous month) without an even growth of the organization, an additional check is carried out during these months and the Company reserves the right to refuse to pay bonuses under EXTRA PROGRAMS.
20.5.5. Consultant's referral link blocking. This measure is applied against violators of the Consultant Standards and Statement of Policies and Procedures when he/she conducts advertising and information activity on the Internet by placing paid advertisements in auction-based systems and in advertising systems of social media (Yandex.Direct, Google AdWords, MyTarget, Begun, advertising network of VKontakte, Facebook, Instagram and other types of paid advertising), including paid advertising of Consultants' groups on social media and paid promotion of personal profiles on social media (Clauses 18.10.6-184.108.40.206), as well as paid advertising of Consultants’ public websites (Clauses 220.127.116.11-18.104.22.168). Users who follow blocked referral link are redirected to the official Company's Website without signs of affiliation to the violator's registration number.
20.5.6. Termination. Termination of Consultant's and Privileged Client's registration with the Company on the Company's initiative.
21.1. The Company is entitled to make additions and changes to the Compensation Plan, qualification conditions, Consultant Standards and Statement of Policies and Procedures, and other rules and regulations by posting the information on the Company's Website about the additions and changes or added/corrected text of the Standards, Rules and Regulations.
21.2. The Company reserves the right to change the prices and point value of the Products, set discounts on the Products, hold promotions, change the assortment of the Products and payment terms. The Company notifies private enterprises, Privileged Clients and Consultants about these changes and ongoing promotions by posting information on its Website, and this information can also be found in SIBERIAN WELLNESS Stores. The Company does not reimburse the losses incurred due to the introduction of these changes, as well as due to the lack of Products in warehouses.
21.3. The Company notifies private enterprises, Privileged Clients and Consultants about the changes and promotions specified in Clause 21.2 by sending them newsletters to the email addresses specified during registration.
21.4. All changes specified in Clause 21.2, enter into force on the date specified in the Company's informational message.
21.5. If a Consultant or Privileged Client has changed his/her email address, he/she has to notify the Company about it. Otherwise, informational messages sent by the Company to the initial email address will be considered sent to the right address, and the recipient will be deemed as being notified about all the changes.
A Consultant and the Company are aware that the Consultant Standards and Statement of Policies and Procedures are aimed at building long-term relationships, meaning the building of a long-term and stable business with the Company. Compliance with the Consultant Standards and Statement of Policies and Procedures means the realization of all the opportunities provided by the Company, good income and financial well-being of all Consultants of the Company.